IT Support for Retail & Hospitality Businesses in Melbourne

When your POS goes down, so does your revenue. We keep your point-of-sale, payment systems, and venue technology running so you never have to turn a customer away.

Does This Sound Familiar?

Your POS system crashes on a Saturday when you're at your busiest

Staff turnover means former employees still have system access they shouldn't

You're processing card payments on an old system that may not meet PCI compliance

Wi-Fi drops out and your EFTPOS terminal goes offline

How We Help

POS support (Square, Lightspeed, HANA, Kounta, Impos)

Guest and staff Wi-Fi that's fast, reliable, and properly segmented

PCI DSS compliance support for card payment systems

Payment terminal and EFTPOS network reliability

FAQs

FAQ

  • Do you support Square, Lightspeed or Impos?

    Yes. We support the infrastructure your POS system relies on — the network, the devices it runs on, and the internet connection it needs to process payments. Common platforms we work with include Square, Lightspeed, Impos, Kounta, and HANA. For cloud-based POS systems, a stable, reliable internet connection is everything — we make sure you have that, along with a failover connection so a dropped internet link doesn't bring your trading to a halt. When POS-specific issues arise, we work with the vendor's support team on your behalf.

  • What is PCI DSS and does my business need to comply?

    PCI DSS (Payment Card Industry Data Security Standard) is a set of security requirements that apply to any business that accepts, processes, stores, or transmits card payment data. If you take EFTPOS or credit card payments — which covers virtually every retail and hospitality business — you need to comply. The requirements include securing your payment network, using compliant payment terminals, not storing card data unnecessarily, and completing an annual self-assessment questionnaire. Non-compliance can result in fines from your bank and, in the event of a breach, you can be held liable for losses. We help you understand what's required and implement the right controls.

  • Can you set up a separate Wi-Fi network for customers?

    Yes, and we strongly recommend it. Running your customers on the same Wi-Fi network as your business systems is a significant security risk — a customer with malicious intent could potentially access your POS system or business data. We set up a separate guest Wi-Fi network that gives your customers internet access while keeping them completely isolated from your business network. It takes an hour to set up properly and eliminates an entire category of security risk.

  • Do you offer weekend support for urgent POS issues?

    Yes. A POS failure on a Saturday lunchtime is not a Monday morning problem — it costs you real revenue right now. For managed clients, we provide weekend support for critical issues like POS failures and payment system outages. You have a direct number to call, not a helpdesk queue. We'll attempt to resolve the issue remotely first — which works in most cases — and escalate to an on-site visit if needed. We also set up your systems to reduce the chance of these failures happening in the first place, with redundant internet connections and proactive monitoring.