IT Support for Real Estate Agencies in Melbourne

Your agents are always on the move — your IT should move with them. We keep your CRM, listings platforms, and business systems running so your team can focus on deals.

Does This Sound Familiar?

Your CRM (REX, Console, PropertyMe) is slow or unreliable during busy periods

VPA and trust accounting data is stored without proper security or backup controls

A phishing email to your accounts team could result in a fraudulent trust account transfer

Agents working from phones and laptops outside the office can't access what they need

How We Help

CRM support (REX, Console, PropertyMe, Box+Dice)

Trust account data backup and security

Phishing and business email compromise protection — critical in real estate

Secure remote access for agents working in the field

FAQs

FAQ

  • Do you support REX, Console or PropertyMe?

    Yes. REX, Console, and PropertyMe are among the most widely used CRM and property management platforms in Melbourne real estate, and we're familiar with their infrastructure and integration requirements. We manage the devices, network, and user accounts your agents and property managers use to access these platforms. For cloud-based platforms like REX and PropertyMe, we focus on securing access — multi-factor authentication, device management, and making sure agents can work securely from wherever they are.

  • How do we protect trust account data from cyber attacks?

    Trust accounts are a high-value target for cybercriminals because the transactions involved are large and often time-sensitive. The key protections are: access controls that limit who can view and transact against trust accounts, multi-factor authentication on all accounts that touch financial data, email filtering to catch phishing attempts before they reach your accounts team, reliable offsite backups of your trust accounting software data, and staff training so your team knows how to spot a fraudulent payment request. We implement all of these as part of our managed service.

  • Can you set up secure remote access for our agents?

    Yes. Real estate agents need to work from open homes, client meetings, and wherever the day takes them — your IT needs to support that without creating security risks. We set up secure remote access solutions that give your agents reliable access to your CRM, email, and shared drives from any device, with the right security controls in place. We also manage the devices themselves so that if a laptop or phone is lost, we can protect your data remotely.

  • What is business email compromise and how do we prevent it in real estate?

    Real estate is one of the sectors most targeted by business email compromise (BEC). In a typical attack, a criminal monitors your email communications (often by compromising an account), identifies a pending property settlement, and sends a convincing email to the buyer redirecting settlement funds to a fraudulent account. By the time anyone realises, the money is gone. We prevent this by implementing email authentication protocols that block spoofed emails, adding phishing filters, enforcing multi-factor authentication on all email accounts, and training your team on the warning signs. We also recommend always verifying banking detail changes by phone using a number you already have on file.