IT Support for Medical Centres in Melbourne

Your patients can't wait, and neither can your IT. We keep your clinical systems online, your patient data secure, and your practice running without interruption.

Does This Sound Familiar?

Best Practice or Medical Director crashes during a busy clinic session

Locum doctors and visiting specialists need secure temporary IT access

A ransomware attack on your patient database would be catastrophic

My Health Record integration issues slow down your clinical workflow

How We Help

Best Practice, Medical Director, and Pracsoft support

My Health Record infrastructure requirements

RACGP-aligned cybersecurity standards implementation

Ensure systems are always up and running.

FAQs

FAQ

  • Do you support Best Practice or Medical Director?

    Yes. Best Practice and Medical Director are the two most widely used clinical software platforms in Australian general practice, and we have extensive experience supporting the infrastructure they run on. We manage your servers, workstations, network, and backups to ensure these systems run reliably during clinic hours. When issues are specific to the software itself, we liaise directly with the vendor on your behalf. You get one number to call, and we handle the coordination.

  • How do we set up secure access for locum doctors?


    Locum doctors and visiting specialists are a common security risk if they're given unrestricted access that isn't removed when they leave. We set up temporary user accounts with access limited to exactly what the locum needs — no more. Accounts are tied to the engagement period and deactivated automatically when it ends. All access is logged, so you have a complete audit trail of who accessed what and when. This approach protects your patients and your practice without creating administrative headaches every time a locum comes on board.

  • What is the RACGP cybersecurity standard and do we meet it?

    The RACGP Standards for General Practices (5th Edition) include cybersecurity requirements covering data protection, access controls, staff training, and incident response. Many practices aren't fully compliant — not because they're careless, but because the standard has evolved and IT hasn't kept pace. We conduct an assessment against the RACGP cybersecurity requirements, identify gaps, and implement the controls needed to bring your practice into compliance. We also provide documentation that demonstrates your compliance, which is useful for accreditation.

  • Can you provide after-hours support for urgent clinical system issues?


    Yes. We provide 24/7 monitoring for all managed clients, which means we're alerted immediately if a critical system goes down — including outside business hours. For urgent issues, you have a direct after-hours contact number. We understand that a clinical system failure at 7am before a full day of patients is not a "log a ticket and we'll get to it" situation — it requires an immediate response, and that's what we provide.