IT Support for Manufacturing Companies in Melbourne

Production stops when IT fails. We keep your factory floor connected, your ERP running, and your data secure — so you can focus on output.

Does This Sound Familiar?

Your ERP system runs slow or crashes during end-of-month reporting

A supplier sent a phishing email and your accounts team almost paid a fake invoice

You've outgrown your current IT setup but don't know where to start

Shop floor machines and office systems are on the same network — a security risk

How We Help

ERP support and integration (MYOB, SAP, Pronto, Epicor and others)

Microsoft 365 management for office staff

Cybersecurity training so your team doesn't become the weakest link

OT/IT network segmentation to isolate factory floor from business systems

FAQs

FAQ

  • Can you support our ERP system?


    Yes. We work with a wide range of ERP platforms used by Australian manufacturers including MYOB Advanced, SAP Business One, Pronto Xi, Epicor, and Microsoft Dynamics. We don't replace your ERP vendor's support — we manage the infrastructure it runs on (servers, network, backups, user access) and liaise with your vendor when issues need escalation. The result is faster resolution and a single point of contact rather than being bounced between your IT person and your ERP helpdesk.

  • What is OT/IT network separation and do we need it?

    Operational technology (OT) refers to the systems that control your physical machinery and production equipment. IT refers to your business systems — email, ERP, file storage. When these run on the same network, a cyber attack on your business systems can spread to your factory floor (and vice versa). Network segmentation puts a controlled barrier between the two. If you have CNC machines, PLCs, SCADA systems, or automated production equipment connected to your network, you almost certainly need this — and we can assess your current setup and recommend the right approach.

  • How do you handle IT support for shift workers?

    We provide 24/7 monitoring and support, which means we're watching your systems around the clock regardless of which shift is on. For on-call support, shift supervisors have a direct contact number so they can reach us immediately when something goes wrong — not log a ticket and wait. We can also set up automated alerts that notify our team the moment a critical system goes down, meaning we're often aware of the issue and already working on it before the shift supervisor picks up the phone.

  • Do you support manufacturers across Melbourne's west?

    Yes — Melbourne's west is our backyard. We have clients and field technicians across Altona, Footscray, Sunshine, Laverton, and the broader western industrial corridor. On-site response across this area is fast, and we understand the types of businesses operating in these areas. If you're in Melbourne's north or southeast, we cover those areas too — just ask.