IT Support for Law Firms in Melbourne
Client confidentiality isn't optional — and neither is reliable IT. We keep your practice management systems running, your documents secure, and your data protected.
Does This Sound Familiar?
LEAP, Actionstep or your practice management software is slow or unreliable
A former employee still has access to client files months after leaving
You're not sure your IT setup meets your professional confidentiality obligations
Sensitive client documents are being shared over unsecured email
How We Help
LEAP, Actionstep, Smokeball and other legal practice management support
User access control — immediately revoke access when staff leave
Microsoft 365 with enterprise-grade security features
Secure document management and encrypted email
FAQs
FAQ
Do you support LEAP, Actionstep or Smokeball?
Yes. LEAP, Actionstep, and Smokeball are three of the most widely used practice management platforms among Melbourne law firms, and we're experienced with the infrastructure requirements for each. We manage the servers, workstations, and network that your practice management system depends on, handle user access provisioning and deprovisioning, and liaise with the software vendor when issues need escalation. For cloud-based platforms like LEAP and Smokeball, we focus on securing access and device management to protect client data.
How should we be sharing sensitive client documents securely?
Email is not a secure channel for sensitive legal documents. We implement secure document sharing solutions — typically Microsoft SharePoint with appropriate access controls, or a dedicated client portal — that allow you to share documents with clients and external parties without exposing them to interception. Access is controlled, every download is logged, and access can be revoked instantly. This also creates a cleaner record of what was shared and when, which is useful for file management and compliance purposes.
What happens to a former employee's access when they leave?
This is one of the most common security gaps we find in law firms. When a staff member leaves, their access to client files, email, and practice management systems needs to be revoked immediately — not eventually. We implement a formal offboarding process that removes all system access on the employee's last day, transfers their email and files to an appropriate person, and logs the entire process for your records. We can also set up alerts that notify your practice manager whenever an account is due for review, so nothing falls through the cracks.
How quickly can you respond if we have an urgent system issue?
For managed clients, we aim for immediate remote triage and resolution for urgent issues during business hours, with after-hours support available via a direct line for critical failures. Most issues — slow systems, software errors, access problems — can be resolved remotely within minutes. For hardware failures or on-site requirements, we aim to have a technician at your firm within four hours in the Melbourne metro area. We understand that a practice management system going down during a court filing deadline is not a routine IT issue, and we treat it accordingly.